Drilea, I. (Ioana)
Industry X Inspiration Centre: re-designing the customer journey and other design interventions
At: Accenture
The focus of the concept development lies on the customer journey through the inspiration centre
and the overall mission and vision. Three physical dimensions of the intervention are distinguished:
an area of the inspiration centre that is not yet built, refreshing the existing demonstrator wall, and
using an empty room as a VR space. The demos are targeted at Accenture's and VanBerlo's clients yet
should also be appealing to internal visitors.
Exam date: 09-07-2021