Industrial Design Engineering

Bachelor Assignment

Portraitphoto

Drilea, I. (Ioana)

Industry X Inspiration Centre: re-designing the customer journey and other design interventions

At: Accenture

The focus of the concept development lies on the customer journey through the inspiration centre

and the overall mission and vision. Three physical dimensions of the intervention are distinguished:

an area of the inspiration centre that is not yet built, refreshing the existing demonstrator wall, and

using an empty room as a VR space. The demos are targeted at Accenture's and VanBerlo's clients yet

should also be appealing to internal visitors.

Exam date: 09-07-2021